Contact Us

Customer Assistance and Support

Need support information from a specific group? Find contact links in our network. Our resources are listed in alphabetical order. If you can’t locate your product below, please contact our general support line at (800) 765-6713 or email us at engage@ingenix.com.

CESK
(800) 765-6818 option 2 then 2
cesclient.support@ingenix.com

ClaimsManager
(800) 765-6818 option 1 then 2
claimsmanager-client-support@ingenix.com

DataCleaner
(800) 683-8434, option 1
DatacleanerMail@ingenix.com

DirectoryExpert
(800) 683-8434 option 1
DirectoryExpertMail@ingenix.com

DisruptionAnalysis
(800) 683-8434, option 1
DisruptionAnalysis@ingenix.com

GeoCoder
(800) 683-8434, option 1
GeoCoderMail@ingenix.com

GeoNetworks
(800) 683-8434, option 1
GeoNetworksMail@ingenix.com

HSS
(800) 999-3747 option 6
support@hss-info.com

iCES
(800) 765-6818 option 2 then 2
cesclient.support@ingenix.com

IHCIS
(888) 818-7503
clientsupport@ihcis.com

MDR―Clinical/Data
(800) 765-6818 option 4 then 3
mdr-phcs-support@ingenix.com

MDR―Technical Support
(800) 765-6818 option 4, option 2
mdr.techsupport@ingenix.com

NetworksPro
(800) 683-8434, option 1
NetworksPro@ingenix.com

PHCS―Clinical/Data
(800) 765-6818 option 4 then 3
mdr-phcs-support@ingenix.com

PHCS―Technical Support
(800) 765-6818 option 4, option 2
phcs.techsupport@ingenix.com

Plan Cost Estimator
(800) 683-8434, option 1
PCE@ingenix.com

PlanetGeo
(800) 683-8434, option 1
PlanetGeo@ingenix.com

ProviderMatch
(800) 683-8434, option 1
ProviderMatch@ingenix.com

State Fee Schedule Module
(800) 765-6818 option 4 then 3
statefeeschedule-support@ingenix.com

Symmetry
(866) 818-7424
support@symmetry.com

Treatment Cost Estimator
(800) 683-8434, option 1
TCE@ingenix.com